55rr Privacy Policy

55rr ("we", "our", "us") is committed to protecting and respecting the privacy of every individual who interacts with our platform at https://55rr.io. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 55rr.

We operate an online betting and gaming platform designed specifically for players in Bangladesh. In providing our services — including cricket betting, live casino games, slots, and sports wagering — we necessarily collect and process certain personal information. This policy explains in plain English exactly what that means for you.

Please read this Privacy Policy carefully alongside our Terms & Conditions and Responsible Gaming Policy, which together form the full agreement governing your use of the 55rr platform. By registering an account or continuing to use 55rr, you confirm that you have read and understood this Privacy Policy.

55rr collects personal data through multiple touchpoints during the lifecycle of your account. The categories of data we collect are described below.

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number (used for bKash, Nagad, or Rocket verification), and chosen username.
• Identity verification (KYC) data: Scanned copies or photographs of your National Identity Card (NID), passport, or driving licence, as well as any supporting proof-of-address documents you submit.
• Financial data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard) used for deposits and withdrawals. Note: full card numbers are processed by our payment partners and are never stored on 55rr servers.
• Support communications: The content of emails, live chat transcripts, and any other messages you send to the 55rr support team, including any attachments.
• Responsible gaming preferences: Deposit limits, self-exclusion requests, session reminder settings, and cooling-off period requests that you configure through your account dashboard.

2.2 Data We Collect Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Usage data: Pages visited on the 55rr platform, games launched, bet histories, session duration, click paths, and navigation patterns.
• Transaction data: Deposit amounts, withdrawal requests, bet stakes, game outcomes, bonus redemptions, and wallet balance movements — all denominated in Bangladeshi Taka (BDT / ৳).
• Cookie and tracking data: Information collected through session cookies, analytics cookies, and similar technologies as described in Section 6 of this policy.

2.3 Data We Receive from Third Parties

• Payment providers: Transaction status confirmations from bKash, Nagad, Rocket, Upay, and card processing partners, including transaction reference numbers and payment success or failure codes.
• Identity verification partners: Results from automated or manual identity checks conducted by third-party KYC service providers where applicable.
• Fraud and risk partners: Risk scores, device fingerprint matches, or flagged patterns provided by fraud-prevention services that 55rr uses to protect the platform and its players.

55rr uses the personal data it collects exclusively for legitimate, clearly defined purposes. We do not use your data for any purpose incompatible with the reasons for which it was originally collected. The primary purposes for which we process your data are set out in the table below.

55rr will never use your personal data to make purely automated decisions that have a significant legal or similarly serious effect on you without human review being available. If you have concerns about any decision made regarding your account, you may contact our support team to request human review.

55rr processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing that is required to perform the contract between you and 55rr — for example, processing your deposit to fund your wallet, settling winning bets, and managing your account credentials.
• Legal obligation: Processing required to comply with applicable laws — for example, conducting KYC checks, retaining transaction records, and cooperating with lawful requests from authorities.
• Legitimate interests: Processing that is necessary for the legitimate interests of 55rr, provided those interests are not overridden by your fundamental rights — for example, fraud detection, platform security, responsible gaming monitoring, and internal analytics used to improve the player experience.
• Consent: Processing for which you have given your explicit, freely given, and informed consent — primarily direct marketing communications. You may withdraw consent at any time by contacting support or updating your preferences in your account dashboard.

55rr does not sell your personal data to any third party, and we do not share it for third-party marketing purposes. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction-level data necessary to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and data protection framework.
• KYC and identity verification providers: Third-party identity verification services receive your KYC documents and personal details solely for the purpose of verifying your identity. These providers are contractually bound to use your data only for this purpose.
• Fraud prevention and security services: Providers of fraud detection, anti-money-laundering screening, and device fingerprinting services receive the minimum data necessary to assess risk and protect the platform.
• Cloud infrastructure and hosting providers: 55rr uses secure cloud infrastructure to host its platform and data. Hosting providers operate under strict data processing agreements and do not have access to your data for their own purposes.
• Legal authorities: 55rr will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or other legal process. Where permissible, we will notify the affected player of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial portion of 55rr's assets, your personal data may be transferred to the successor entity. We will notify registered players of any such transfer and the privacy implications involved.

All third parties who process personal data on behalf of 55rr are bound by data processing agreements that require them to maintain appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

55rr uses cookies and similar tracking technologies to support the operation of the platform, improve the user experience, and gather anonymised analytics data. A cookie is a small text file placed on your device by a web server when you visit a website. The cookies used on 55rr fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the platform to function correctly. They maintain your login session, preserve your wallet state during a game session, and enable security features. These cookies cannot be disabled without disrupting platform functionality.
• Performance and analytics cookies: These cookies collect anonymous information about how players use the platform — such as which pages are visited most frequently, how long sessions last, and where navigation errors occur. This data is used in aggregated, anonymised form to improve platform performance.
• Functional cookies: These cookies remember your preferences — such as your preferred language, notification settings, and responsible gaming tool configurations — so that you do not need to reconfigure them on every visit.
• Security and fraud-prevention cookies: These cookies support our fraud detection systems by recording device fingerprint data, recognising devices used in previous sessions, and detecting unusual access patterns.

55rr does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on other websites.

55rr retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods reflect our standard practice:

When personal data is no longer required, 55rr will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised or aggregated data that cannot be linked back to an individual may be retained indefinitely for analytical purposes.

55rr employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 55rr platform is encrypted in transit using industry-standard Transport Layer Security (TLS). You can verify this by the HTTPS prefix and padlock icon in your browser address bar.
• Password security: Account passwords are never stored in plain text. All passwords are processed using a cryptographic hashing algorithm with salting. 55rr staff cannot retrieve your password — only a reset is possible.
• Payment data isolation: Full payment card numbers and mobile financial service credentials are processed exclusively by our certified payment partners. These details are never stored on 55rr servers or accessible to 55rr staff.
• Access controls: Access to personal data within 55rr's internal systems is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo background checks and are bound by confidentiality obligations.
• Infrastructure security: The 55rr platform is hosted on secure cloud infrastructure with regular security auditing, intrusion detection systems, and automated vulnerability scanning.
• Incident response: 55rr maintains a documented data breach response procedure. In the event of a breach that is likely to result in a high risk to your rights, you will be notified without undue delay.

As a registered player on 55rr, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all valid requests within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data 55rr holds about you, along with information about how and why it is processed. We will provide this in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update most account details directly from your account dashboard.
• Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request that 55rr delete your personal data. This right does not apply where retention is required to comply with a legal obligation (such as financial record-keeping) or to establish, exercise, or defend legal claims.
• Right to restriction of processing: You may request that 55rr restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to your data being processed for direct marketing purposes at any time.
• Right to withdraw consent: Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of prior processing.

55rr will not charge a fee for handling rights requests unless a request is manifestly unfounded or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or to decline the request, providing written reasons for doing so.

55rr operates a strict 21+ only policy. The platform is not intended for, and does not knowingly collect or process personal data from, any individual under the age of 21. If you are under 21 years of age, you must not attempt to register an account, make a deposit, or place any bet on the 55rr platform.

During the registration process, all applicants are required to confirm their date of birth. Where 55rr has reasonable grounds to suspect that a registered account belongs to an individual under the age of 21, the account will be suspended immediately and a mandatory KYC age verification check will be initiated. If the check confirms underage use, the account will be permanently closed, all pending bets will be voided, and the matter will be handled in accordance with applicable legal obligations.

The 55rr platform may contain references to payment partners and game providers whose services you interact with through the platform. While 55rr takes care in selecting its partners, we are not responsible for the privacy practices of third-party services.

Payment providers such as bKash, Nagad, Rocket, and Upay operate their own platforms with their own privacy policies. When you initiate a transaction through one of these providers, your data is processed in accordance with that provider's terms and privacy policy, not solely with this 55rr Privacy Policy. We encourage you to review the privacy notices of any third-party service you use in connection with your 55rr account.

Game content on the 55rr platform is provided by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These studios power the game engines and random number generation behind the content you play. Game studios do not receive your personal account details from 55rr beyond what is technically required to deliver the game session.

With your consent, 55rr may send you promotional communications about new games, seasonal bonus offers, BPL cricket promotions, Eid special events, and other platform updates. These communications may be delivered via email or SMS to the contact details registered on your account.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Updating your notification preferences in your account dashboard under Settings.
• Sending a written opt-out request to [email protected] with the subject line "Marketing Opt-Out".

Opting out of marketing communications will not affect your ability to receive essential transactional or account-related messages, such as deposit confirmations, withdrawal notifications, KYC request emails, or security alerts. These messages are sent on the basis of contractual necessity and cannot be disabled while your account is active.

55rr reserves the right to update or revise this Privacy Policy at any time. The most current version will always be available at https://55rr.io/privacy-policy and will display the effective date at the top of the page.

Where changes are material — for example, where we introduce a new purpose for processing, a new category of data collected, or a new third-party data sharing arrangement — we will make reasonable efforts to notify registered players via email or an on-platform notification at least 14 days before the change takes effect.

Continued use of the 55rr platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you may request account closure in accordance with Section 10 of the 55rr Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 55rr handles your personal information, please contact the data support team using the details below:

• Email: [email protected]
• Subject line for data requests: "Privacy Request — [Your Username]"
• Support hours: 24 hours a day, 7 days a week (BST, UTC+6)
• Response time: All privacy requests will receive a substantive response within 30 calendar days of receipt.

All privacy-related communications must be submitted in English to ensure accurate and timely handling. Please include your registered email address and account username in any correspondence to facilitate faster resolution of your request.